Service availability
What to expect from ProcureTrace's availability during the current release. This page is informational — it is not a contractual service level agreement, and no service credits are offered.
Current status of the service
ProcureTrace is offered on a best-effort basis. We work to keep the service available and to resolve interruptions promptly, but we do not currently publish a contractual uptime commitment. Where a signed agreement exists between your organization and ProcureTrace, its terms prevail.
First request after idle periods
Parts of the infrastructure scale down when idle. The first request after a quiet period can take noticeably longer than usual; this is expected behavior, not an outage.
Maintenance
Updates are deployed without scheduled downtime where possible. When disruptive maintenance is unavoidable, we aim to announce it to account holders by email in advance.
Incidents
If an incident affects your account — an extended outage, data loss, or a security issue — we notify affected accounts by email without undue delay.
Backups
The application database keeps up to 7 days of point-in-time backups, and deleted storage objects are retained for up to 7 days of soft-delete protection before final removal. See Data retention for how deletion interacts with these windows.
Contact
Questions or reports: admin@procuretrace.com.